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Responsible Gaming

At SciPlay (Light & Wonder), we are committed to providing a safe and enjoyable gaming experience for all our players. We understand the importance of responsible gambling practices and have implemented various tools and measures to help you play within your limits.

Safe and Balanced Gaming Habits

Gambling should be treated as entertainment rather than a means to make money. It's essential to maintain a balanced lifestyle, including regular income, social activities, and hobbies outside of gaming.

  • Set realistic expectations: Understand that winning is not guaranteed and losses can happen.
  • Keep track of your spending: Monitor how much you spend on gaming sessions to avoid overspending.
  • Don't chase losses: If you're losing, take a break or stop playing for the day.
  • Take breaks: Regularly step away from your game to refresh your mind.

Budget and Bankroll Management

Effective budgeting is crucial to maintaining control over your spending. Set limits on how much you can afford to lose and stick to them.

  • Deposit Limits: You can set daily, weekly, or monthly deposit limits for each of our games.
  • Loss Limits: If you reach a specific loss threshold, we'll send you reminders to take a break.
  • Wagering Limits: Control the amount you wager per game session.
  • Session Limits: Set time limits on your gaming sessions.

Reality Checks and Time Reminders

We want to ensure that you stay informed about your gameplay. Our reality checks will prompt you to evaluate your behavior, while our time reminders will help you take regular breaks.

  • Reality Check Messages: We'll send messages when you've played for a certain amount of time or reached specific spending thresholds.
  • Take-Break Reminders: If you're on a winning streak or losing heavily, we'll remind you to pause and assess your behavior.

Cooling-Off Periods and Self-Exclusion

In situations where you feel the need to step away from gaming, our cooling-off periods can provide an essential break. Alternatively, self-exclusion allows you to permanently block access to your account for a specified period.

  • Cooling-Off Period: Take a temporary break from gaming (24 hours, 7 days, or 30 days).
  • Self-Exclusion: Permanently block access to your account for up to 12 months.

Account Verification and Age Restrictions

We verify player age at the point of registration. As an additional security measure, we also check identity documents when requested.

  • Age Restriction Policy: Players must be over 18 (or 21 in some jurisdictions) to play on our platform.
  • Identity Verification: We require documentation for enhanced account verification and protection against underage players.

Protection of Vulnerable Players

We strive to protect vulnerable individuals, including those who may experience problem gambling. Our tools are designed to help prevent addiction while promoting responsible gaming practices.

  • Warning Signs of Problematic Gambling: Be aware of common indicators such as increasing time spent on gaming or using credit cards.
  • Support Resources: If you or someone you know is struggling with problem gambling, please refer to our list of support organizations below.

Support Organisations

If you need help managing your gaming habits or suspect that a friend may be experiencing issue with problem gambling:

  • National Council on Problem Gambling (NCPG) Hotline (USA)
  • GamCare
  • Gamblers Anonymous

Responsible Bonus Usage

We encourage players to use bonuses responsibly and in line with our terms of service.

  • Bonus Policy: Understand how your bonus can be used, including any wagering requirements.
  • Abuse Prevention Measures: We reserve the right to review or revoke a bonus if we believe it has been abused.

Safer Gambling During Slots, Live Casino, Sportsbook, or Promotional Play

Different games and offers may have unique challenges. Be aware of your spending limits in each area:

  • Slots: Manage your bet amounts carefully, considering the variance of different slots.
  • Live Casino: Maintain a balanced approach to live dealer gameplay, recognizing its dynamic nature.
  • Sportsbook: Understand the risks associated with sports betting, focusing on value and informed decision-making.
  • Promotional Play: Read terms and conditions before participating in promotional offers.

Mobile Gambling Awareness

Mobile gaming is an excellent way to experience our platform. However, it's essential to stay vigilant about your spending and gameplay:

  • Mobile Deposit Limits: Manage your daily mobile deposits more effectively with flexible limit settings.
  • Session Time Reminders: Regularly disconnect from play sessions on mobile devices to avoid prolonged playing.

Family/Device Protection Measures

Keep in mind that you can set restrictions on multiple family members or device accounts using our player management tools:

  • Player Management Tools: Monitor account activity and manage access for others, promoting safer gaming across your household.

Account Security and Player Protection

We value the security of both your financial information and personal details. Our robust security measures protect against unauthorized transactions and data breaches.

  • Enhanced Verification Processes
  • Regular System Updates
  • Secure Payment Processing

Compliance with Licensing or Gambling Regulations

As a licensed operator, we adhere to strict guidelines to ensure our platform meets regulatory standards:

  • Licensing Authorities: Adhere to laws and regulations set forth by local licensing authorities.
  • Fairness and RNG Systems: Implement certified Random Number Generation (RNG) systems for fairness in gameplay.

We're here to help. If you need assistance with anything on this page or have any questions about our platform, please don't hesitate to contact us.