At SciPlay (Light & Wonder), we understand that every customer has a unique question or concern, and we're committed to providing the support you need when it's convenient for you.
We offer various ways to get help from our dedicated support team. You can choose the channel that suits your needs best:
Email-based support: We strive to respond within 24-48 business hours.
Live Chat Support: Available Monday-Friday, 09:00-17:00 AEST (Australian Eastern Standard Time). Our live chat support allows you to communicate directly with our team in real-time during these hours.
Before reaching out, please check if your question is answered on our Help Centre. It's accessible within each SciPlay title and also available at sciplay.com/helpcentre.
You can find detailed information about account security, technical issues, responsible gambling practices, and more to help you navigate our games successfully.
If you need assistance with verifying your account, resetting your password, or accessing game content, please feel free to contact us through the support channels mentioned above. Our team will guide you through these processes.
At SciPlay, we're committed to supporting responsible gaming practices and providing tools for our players to maintain a healthy balance in their gaming experience.
If you need help with deposit limits, time-outs, or self-exclusion features within your account settings or have concerns about your gaming habits, please don't hesitate to reach out. We're here to support you.
For technical issues such as connectivity problems, login errors, or game freezes, try checking our Help Centre first for step-by-step guides and troubleshooting tips. If you still need assistance, our support team is ready to help via the methods mentioned above.
If there's an issue with your gaming experience or if you have a complaint about how we've handled something, please let us know through your chosen support channel. We're committed to making things right and will investigate all complaints promptly.
When contacting our team, please provide as much detail as possible about the issue you're facing. This helps us resolve your query more efficiently.
We offer multilingual assistance in English (our primary language) and Simplified Chinese through the app interface and Help Centre documentation. For Mandarin-speaking users, translation assistance is available upon request for email-based support communications.
Please note that we respond to all inquiries via our chosen communication channels as promptly as possible but may not be able to answer all questions immediately due to volume of requests. We appreciate your patience and understanding in this regard.
We take the security of our players' information very seriously. If you have any concerns about account safety, please reach out through the support channels mentioned above for guidance on how we protect player data.
You can access SciPlay titles across various devices using different operating systems. Our app is designed to be user-friendly on both mobile and desktop platforms.
For more information or to get started with your gaming experience, please don't hesitate to contact us through any of the support channels mentioned above.
